Failed Auto Charges

What "Failed" Means

A charge appears here when the system tried to charge the customer’s card and the payment was declined or errored. The booking still happened; only the payment failed.

Table Columns

The columns match the Charge Log tab:

• Name: the customer.
• Booking Date/Time: when the class was scheduled.
• Package Name: the package the charge was tied to.
• Fee: the amount the system tried to charge.
• Status: the failure reason at a glance.
• Charge Date/Time: when the failed attempt happened.

Next Steps

1. Open the customer profile and reach out to update the card on file.
2. Re-run the charge in your billing system once the card is fixed.
3. Add a note on the customer profile so other staff know the issue is being handled.