Auto Charges Overview

Knowledge Base

Overview

Auto Charges manages automatic charges for things like no-shows and late cancels. The page is split into five tabs across the top. Click a tab to switch views.

The Five Tabs

  • Charge Log: every auto charge in a date range you choose, with summary totals.
  • Failed Charges: charges the system tried that were declined or errored, so you can follow up on payment.
  • Missed Charges: bookings the system should have charged but did not, usually a configuration or timing issue.
  • Potential Errors: records the system flagged for a human to review before charging.
  • Settings: the rules that decide which bookings get auto-charged, when, and for how much.